LIV Student News

Valeo Management Europe (VME) who operate LIV Student are committed to the health and wellbeing of all students and staff and is working hard as the situation surrounding Coronavirus/Covid-19 continues.

Updates 14.05.2020

LIV Student Sheffield COVID-19 Support Service

LIV Student 谢菲尔德 COVID-19 学生支持服务手册

LIV Student Dublin COVID-19 Support Service

Please be assured that our priority is to continue to provide safe and secure accommodation services for our residents throughout the Covid-19 period and into the next academic year.

We understand the pressures on students and their families brought about by the Covid-19 and are actively looking to support any students who are struggling financially, or who have raised subsequent queries about their accommodation contract.

Reminder on Government Advice

Whilst some Universities and Colleges have postponed face to face lectures and moved to online teaching, or ended their semester early, please be assured that your accommodation will remain open throughout this period.

UK advice from Minister of State for Universities, Michelle Donelan continues to be “…that students remaining at university in England should now stay where they are and not attempt to travel. – please click on the links below to view the advice in full:

Letter to Vice Chancellors

Letter to Students

Residential Tenancy Board FAQs for Landlords and Tenants

Government of Ireland Support of Landlords and Tenants


Over the past weeks we have been discussing the evolving situation with our stakeholders and we are pleased to be able to update you as follows:

Voluntary release from rental obligations 

You are now able to formally apply to be released from your future rental obligations from 1st May 2020, by contacting your local manager in writing by 12.00pm 23rd April 2020. Our team will share the application documentation with you which you must return before the 23rd April.

We are contacting students via email to who have already contacted us prior to this informating being made available.

Financial hardship, unable to keep up with rental payments

Student Financing is continuing throughout the Covid 19 pandemic, but we understand many students and families are suffering financially.

If you are currently unable to meet your rental obligations, you can apply for an alternative payment plan by contacting your local manager.


Coronavirus/Covid-19 – what is it?

Coronavirus/Covid-19 is a new illness that is caused by a virus called Coronavirus/Covid-19 and can affect your lungs and airways.

The most common symptoms include a dry cough, tiredness and fever, but some patients may also experience a runny nose, sore throat, aches and pains or difficulty breathing.

For the latest information on coronavirus and its symptoms, visit the NHS website (for our UK residences) and the HSE website (for our Irish residences).

What do I do if I think I have Coronavirus/Covid-19?

The situation is constantly changing and so we recommend visiting the NHS website (for our UK residences) and the HSE website (for our Irish residences) for the most relevant up to date information.

The current advice from the NHS and HSE is if you have either a new, continuous cough, or a high temperature you should self-isolate for seven days. You do not need to contact NHS Direct (111) or HSE and you should not visit a GP, pharmacy, out of hours service or accident and emergency (A&E). We recommend the following advice from Public Health England (PHE) and HSE if you are self-isolating;

  • Ensure the local property team are aware you are self-isolating
  • Keep in regular contract with family and friends so they are not worried about your welfare unnecessarily
  • Stay in your flat unless told otherwise by health authorities
  • Avoid using common areas in your flat and property
  • In the event of a fire evacuation, evacuate as per normal procedure, but keep away from other people by six feet
  • If your symptoms get worse, you can’t cope with them at home, or they don’t get better in seven days, use the NHS Direct (111) online Coronavirus service (for our UK residences) and the HSE website (for our Irish residences) If you can’t get help online, call NHS Direct on 111 (for our UK residences) 1850 24 1850 (for our Irish residences) or, in an emergency, call 999 (both UK and Irish residences)
  • Do not go to university/college, work, or public areas, and do not use public transport or taxis until you are advised it is safe for you to do so
  • If you have someone bringing supplies or have ordered shopping online, make sure the items are left at reception or outside of your room
  • Stay away from family, friends or flatmates
  • Continue to maintain good personal hygiene by washing your hands for a minimum of 20 seconds and wiping down all surfaces after use
  • Dispose of rubbish regularly

What is the best practice and advice for me if I am not self-isolating?

Full advise is given on the NHS Direct website (for the UK residences) HSE website (for our Irish residences) and we recommended you monitor this advise regularly.

We would encourage the following measures;

  • Try not to panic
  • Wash your hands regularly and for a minimum of twenty seconds – especially after sneezing, coughing or blowing your nose. If you don’t have access to wash your hands, then use hand sanitiser gel/alcohol gel
  • Wash your hands more often, especially when getting home, into university/work and before eating
  • Try to avoid touching your face, eyes and mouth with unwashed hands and especially if you have just sneezed, coughed or blown your nose
  • Sneeze, cough and blow your nose into a tissue and dispose of it immediately. If you don’t have a tissue, cough or sneeze into your elbow rather than your hands
  • Avoid large public gathering where possible
  • Try to avoid contact with anyone who is ill
  • Try to avoid sharing items with other people

If you have just returned from holiday, or known hot-spot of the Coronavirus/Covid-19, then follow the advice under the sections ‘What do I do if I think I have Coronavirus/Covid-19?’ and ‘What is the best practice and advice for me if I am not self-isolating?’.

At any time if you develop symptoms under the section ‘What do I do if I think I have Coronavirus/Covid-19?’ then immediately isolate yourself.

What are Valeo Management Europe (VME) doing?

Our first priority is the health and wellbeing of all our students and staff during these challenging times.

We have been carefully monitoring the ongoing situation and are basing our policies on the information being made available by all relevant authorities.

  • In the event of a confirmed case in one of our residences, we will respond quickly and with the best interests of the student in mind. We will follow the advice given by all relevant authorities
  • Contact any flat-mates to make them aware of the situation and if need be, relocate these students to alternative accommodation
  • Organise a deep clean of any areas the affected student came into contact with

Please remember we are not medically trained and so we are following the advice from PHE and the NHS – we will aim to update our information and policies as and when information is available and or changes.

During this time there may be a reduction in the activities and services we offer, but out teams remain on hand.

I still need further information

If you still need more information on Coronavirus then please visit the NHS Direct (111) website (for our UK residences) or HSE website (for our Irish residences).

If you are struggling emotionally during this time then please speak with a team member or contact your university support/welfare service.


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